In our first election cycle since Twitter‘s demise, Instagram is more important than ever. Despite being poised as the more respectable social media platform for candidates in comparison to Elon Musk’s X and political target TikTok, Instagram isn’t without its problems. According to the Center for Countering Digital Hate, Instagram is failing to protect female politicians from abuse on its platform.
A new study found that one in 25 comments on female politicians’ Instagram posts are “highly likely” to be toxic, and Instagram fails to act on 93 percent of reported abusive comments targeting female politicians. The CCDH is urging Instagram to transparently enforce its community guidelines and provide support for female politicians dealing with online abuse, as well as for lawmakers to hold social media companies accountable for the abuse on their platforms.
“This sort of abuse can dissuade women from choosing politics and running again. While it doesn’t necessarily move elections, it does signal women’s place in political life,” Imran Ahmed, the CEO and founder of the CCDH, said during a press briefing on Tuesday. Â
Researchers at the CCDH selected 10 female incumbents from across the political spectrum running for office in 2024 and collected 560,000 comments on their Instagram posts dating from January to June 2024. Politicians were selected based on high digital engagement and comments studied include those on posts by Vice President Kamala Harris, Congresswoman Alexandria Ocasio-Cortez, Congresswoman Marjorie Taylor Greene, and Congresswoman Marsha Blackburn.
Utilizing Google‘s Perspective AI tool, which is trained to identify toxic text, it found over 20,000 “rude, disrespectful, or unreasonable comments.” While it’s unclear whether or not all 20,000 comments violated Instagram’s community agreement, the study went a step further by having two researchers sift through the comments to identify the 1,000 most vile comments and report them on Instagram. A week later, 926 of the reported comments remained on the platform. These comments included sexist and racist remarks, and death and rape threats, all of which clearly violate Instagram’s policies. Seventy-seven percent of the comments included gendered abuse such as “bitch,” “rape,” and “whore.”
Instagram boasts that it “removes content that contains credible threats or hate speech” and “content that targets private individuals to degrade or shame them,” but its lack of response to the majority of the comments in this study suggests otherwise.
Additionally, those who report comments on Instagram are given very few details on why the platform took action on their reports. “It’s not made transparent to the user at all what exactly happens when you file a report… It’s not clear to what extent Meta is using machines or humans,” said Callum Hood, the head of research at the CCDH. Regardless of the mechanism used around reports, he says it’s not working, and more transparency is necessary.
Meta did not immediately respond to Mashable’s request for comment.
The CCDH criticizes Instagram’s failure to act as it normalizes abuse and leads to repeat offenders — one in five of the 1,000 worst comments were posted by repeat offenders — and urges lawmakers to take action to hold Instagram accountable. Ahmed reiterated that there is no place for hateful abuse in political discourse, and as social media is increasingly central to that discourse, we should increasingly pressure social media companies to act.
 The Center for Countering Digital Hate found that Instagram insufficiently responds to abuse levied against female politicians, including Kamala Harris, on the platform.Â
The Amazon Marketplace: Empowering Sellers and Shaping Consumer Behavior
The Amazon Marketplace has emerged as a powerful force in the global economy, redefining how businesses operate and how consumers shop. Since its launch in 2000, Amazon Marketplace has grown into one of the largest online marketplaces in the world, with millions of sellers and an even larger base of customers. This platform has not only democratized e-commerce, providing opportunities for businesses of all sizes, but it has also significantly influenced consumer behavior. This article explores how the Amazon Marketplace empowers sellers and shapes consumer behavior.
Empowering Sellers: Opportunities and Challenges
The Amazon Marketplace has opened up unprecedented opportunities for sellers, from individual entrepreneurs to large corporations. One of the most significant benefits for sellers is the access to Amazon’s vast customer base. With over 300 million active users globally, Amazon provides a ready-made audience for sellers, eliminating the need for extensive marketing efforts to drive traffic to their products.
Lower Barriers to Entry
One of the most profound ways Amazon empowers sellers is by lowering the barriers to entry into the e-commerce space. Traditionally, setting up an online store required significant investment in website development, payment processing systems, and logistics. Amazon Marketplace simplifies this process by providing a platform where sellers can list their products, handle transactions, and even manage shipping through Amazon’s Fulfillment by Amazon (FBA) service.
FBA, in particular, has been a game-changer for many small and medium-sized businesses. It allows sellers to store their products in Amazon’s warehouses, where Amazon takes care of packing, shipping, and even customer service. This service not only reduces the logistical burden on sellers but also ensures that their products are eligible for Amazon Prime, which can significantly boost sales.
Global Reach
The global reach of Amazon Marketplace is another significant advantage for sellers. With Amazon’s presence in numerous countries, sellers can tap into international markets with relative ease. Amazon’s Global Selling program enables sellers to list their products in multiple countries, allowing them to expand their customer base far beyond their home market. This global reach is particularly beneficial for small businesses that may not have the resources to enter international markets independently.
Data and Analytics
Amazon provides sellers with valuable data and analytics tools that can help them optimize their listings and marketing strategies. Through the Seller Central dashboard, sellers have access to detailed reports on sales, customer behavior, and advertising performance. This data-driven approach allows sellers to make informed decisions about pricing, inventory management, and advertising, ultimately leading to better business outcomes.
Challenges for Sellers
However, selling on Amazon is not without its challenges. The competition on the platform is fierce, with millions of sellers vying for the attention of customers. To stand out, sellers must invest in optimizing their product listings, managing reviews, and running targeted advertising campaigns. Additionally, Amazon’s fee structure, which includes referral fees, FBA fees, and other charges, can eat into sellers’ profit margins, especially for those selling low-margin products.
Moreover, Amazon’s control over the marketplace means that sellers are subject to its policies and regulations. This can be a double-edged sword; while Amazon’s strict guidelines help maintain a level of quality and trust on the platform, they can also be restrictive for sellers. Policy changes, such as adjustments to fee structures or new regulations regarding product listings, can have a significant impact on sellers’ businesses.
Shaping Consumer Behavior: Convenience and Choice
The Amazon Marketplace has not only empowered sellers but also transformed consumer behavior in profound ways. The platform has become synonymous with convenience, choice, and competitive pricing, which are key drivers of consumer decisions.
Convenience and Speed
One of the most significant impacts of Amazon on consumer behavior is the expectation of convenience and speed. Amazon’s streamlined shopping experience, coupled with services like Amazon Prime, has set a new standard for online shopping. Consumers now expect fast, often same-day, delivery, easy returns, and a seamless shopping experience across devices. This has raised the bar for other e-commerce platforms and even brick-and-mortar stores, which have had to adapt to meet these heightened expectations.
The convenience offered by Amazon extends beyond just delivery speed. Features like one-click purchasing, personalized recommendations, and a user-friendly mobile app have made shopping on Amazon almost effortless. This ease of use has contributed to the platform becoming the go-to destination for many consumers, particularly for everyday purchases.
Broad Product Selection
Amazon’s vast selection of products is another factor that has shaped consumer behavior. The marketplace offers a seemingly endless array of products across virtually every category, from electronics to groceries. This extensive selection is possible because of the millions of third-party sellers who list their products on the platform, alongside Amazon’s own offerings.
This breadth of choice has shifted consumer expectations, leading to a preference for platforms that offer a wide variety of options. Consumers are now less willing to visit multiple websites or stores to find what they need, preferring the convenience of one-stop shopping. This trend has also put pressure on traditional retailers to expand their product offerings and improve their online shopping experiences.
Price Sensitivity and Competitive Pricing
Amazon’s pricing strategies have also influenced consumer behavior, making customers more price-sensitive. The platform’s dynamic pricing model, where prices can change frequently based on factors like demand and competition, encourages consumers to compare prices and seek out the best deals. Additionally, features like Amazon’s price tracking tools and the ability to view historical prices have made consumers more aware of price fluctuations and more likely to wait for discounts before making a purchase.
This increased price sensitivity has impacted the broader retail landscape, forcing competitors to adopt more aggressive pricing strategies to stay competitive. It has also led to the rise of price comparison tools and apps, further empowering consumers to find the best deals.
The Role of Reviews and Ratings
Amazon’s review system is another key factor influencing consumer behavior. Customer reviews and ratings have become a critical component of the decision-making process for many shoppers. Positive reviews can significantly boost a product’s visibility and sales, while negative reviews can deter potential buyers. This has led to a culture where consumers rely heavily on the experiences of others to guide their purchasing decisions.
The importance of reviews has also created a new challenge for sellers, who must actively manage their reputation on the platform. This has given rise to practices like review solicitation and even, unfortunately, fake reviews. However, Amazon has taken steps to combat these practices, implementing stricter policies and algorithms to detect and remove fraudulent reviews.
Conclusion
The Amazon Marketplace has had a profound impact on both sellers and consumers, reshaping the e-commerce landscape in the process. By empowering sellers with access to a global customer base, powerful data tools, and logistical support, Amazon has lowered the barriers to entry for businesses of all sizes. At the same time, the platform has transformed consumer behavior, setting new standards for convenience, choice, and pricing.
As Amazon continues to evolve, its influence on the global economy and consumer culture will likely only grow. For sellers, the challenge will be to navigate the complexities of the platform and find ways to stand out in an increasingly crowded marketplace. For consumers, the Amazon Marketplace will continue to be a driving force behind the expectations and behaviors that define the future of shopping.
