Consumers and investors are sick of AI hype, and Google knows it.
“There have been so many promises, so many ‘coming soon’s, and not enough real-world helpfulness when it comes to AI,” Google senior VP Rick Osterloh said at the “Made by Google” event that unveiled new Pixel phones in Mountain View Tuesday. “Which is why today, we’re getting real … we’re going to answer the biggest question people have about AI, what can AI do for me?”
OK, so did Google live up to that promise? When you strip the keynote of all the bells and whistles — the celebrity appearances, the jargon about “Tensor Processing Units,” the Pixel phone tech specs, the visions of what Gemini might be able to do in the long run — what was new about the Android experience here? And does any of it qualify as a must-have killer app?
Here’s a complete list of everything the 90-minute event offered in actual functioning demonstrations. Real-world helpfulness, in other words, as opposed to ads or promises.
1. Gemini can check your Google calendar to see if you’re free for a future concert, based on a poster.
Credit: Google
Poor Dave Citron. In the keynote’s most awkward moment, this Google product lead had to invoke “the demo spirits” and switch phones before Gemini would actually display an answer to “check my calendar and see if I’m free when she’s coming to San Francisco this year” (“she” being the artist Sabrina Carpenter; Citron had just sent Gemini a photo of her concert poster).
“Sabrina Carpenter is coming to San Francisco on November 9, 2024,” Gemini eventually responded. “I don’t see any events on your calendar during that time.”
AI reading the text in an image and understanding the context isn’t new. The calendar add is, and that’s to Google’s advantage. In theory, Apple Intelligence will do the same thing when it debuts.
Citron’s next demos showed how Gemini could draft a letter to a landlord about a broken AC unit, or a professor about a class — well-trod ground for all AI assistants.
2. Gemini Live offers ‘free-flowing conversation’
Next up, Google VP Jenny Blackburn showed off the Gemini Live voice assistant. They had a chat about science experiments her niece and nephew might like, and after some back-and-forth, settled on making invisible ink. The discussion had a conversational flow.
All well and good, except that OpenAI demonstrated its GPT-4o voice assistant, with similarly interruptible conversations, back in May. That feature is currently live for a small group of ChatGPT Plus users, but not all. So Google got there first, we guess?
Featured Video For You
3. Gemini Nano offers on-device summaries of your phone calls
Here’s a feature that may be less creepy than it sounds: Call Notes, which “follows up on your phone calls with a completely private summary of the conversation.” But don’t worry, because it’s using Gemini Nano, an AI service that is based entirely on the Pixel 9 phone without requiring cloud access. (The on-device part is not new; Samsung does the same with Galaxy AI.)
4. Screenshots are searchable.
Score one more success for Gemini Nano on what we’re calling the most useful AI feature of 2024.
But after that, we got a lot of visual stuff we’ve seen AI assistants do a dozen times before. To wit: creating a party invite in Pixel Studios, auto-framing in Magic Editor, adding generative AI images to your image, inserting yourself into a family photo or a picture with a celebrity (the new and embarrassingly named “Add Me” feature). Plus stuff that was cute but not AI at all (the “Made You Look” feature that will point your child’s attention at the Pixel’s rear-facing screen).
So, will this feature set be enough to reverse the skepticism that has set in around the AI bubble? Don’t count on Gemini to answer that one any time soon.
 Google unveiled its new Pixel phones with Gemini AI. Is there anything here that you can’t already do via OpenAI — or even Siri?Â
The Amazon Marketplace: Empowering Sellers and Shaping Consumer Behavior
The Amazon Marketplace has emerged as a powerful force in the global economy, redefining how businesses operate and how consumers shop. Since its launch in 2000, Amazon Marketplace has grown into one of the largest online marketplaces in the world, with millions of sellers and an even larger base of customers. This platform has not only democratized e-commerce, providing opportunities for businesses of all sizes, but it has also significantly influenced consumer behavior. This article explores how the Amazon Marketplace empowers sellers and shapes consumer behavior.
Empowering Sellers: Opportunities and Challenges
The Amazon Marketplace has opened up unprecedented opportunities for sellers, from individual entrepreneurs to large corporations. One of the most significant benefits for sellers is the access to Amazon’s vast customer base. With over 300 million active users globally, Amazon provides a ready-made audience for sellers, eliminating the need for extensive marketing efforts to drive traffic to their products.
Lower Barriers to Entry
One of the most profound ways Amazon empowers sellers is by lowering the barriers to entry into the e-commerce space. Traditionally, setting up an online store required significant investment in website development, payment processing systems, and logistics. Amazon Marketplace simplifies this process by providing a platform where sellers can list their products, handle transactions, and even manage shipping through Amazon’s Fulfillment by Amazon (FBA) service.
FBA, in particular, has been a game-changer for many small and medium-sized businesses. It allows sellers to store their products in Amazon’s warehouses, where Amazon takes care of packing, shipping, and even customer service. This service not only reduces the logistical burden on sellers but also ensures that their products are eligible for Amazon Prime, which can significantly boost sales.
Global Reach
The global reach of Amazon Marketplace is another significant advantage for sellers. With Amazon’s presence in numerous countries, sellers can tap into international markets with relative ease. Amazon’s Global Selling program enables sellers to list their products in multiple countries, allowing them to expand their customer base far beyond their home market. This global reach is particularly beneficial for small businesses that may not have the resources to enter international markets independently.
Data and Analytics
Amazon provides sellers with valuable data and analytics tools that can help them optimize their listings and marketing strategies. Through the Seller Central dashboard, sellers have access to detailed reports on sales, customer behavior, and advertising performance. This data-driven approach allows sellers to make informed decisions about pricing, inventory management, and advertising, ultimately leading to better business outcomes.
Challenges for Sellers
However, selling on Amazon is not without its challenges. The competition on the platform is fierce, with millions of sellers vying for the attention of customers. To stand out, sellers must invest in optimizing their product listings, managing reviews, and running targeted advertising campaigns. Additionally, Amazon’s fee structure, which includes referral fees, FBA fees, and other charges, can eat into sellers’ profit margins, especially for those selling low-margin products.
Moreover, Amazon’s control over the marketplace means that sellers are subject to its policies and regulations. This can be a double-edged sword; while Amazon’s strict guidelines help maintain a level of quality and trust on the platform, they can also be restrictive for sellers. Policy changes, such as adjustments to fee structures or new regulations regarding product listings, can have a significant impact on sellers’ businesses.
Shaping Consumer Behavior: Convenience and Choice
The Amazon Marketplace has not only empowered sellers but also transformed consumer behavior in profound ways. The platform has become synonymous with convenience, choice, and competitive pricing, which are key drivers of consumer decisions.
Convenience and Speed
One of the most significant impacts of Amazon on consumer behavior is the expectation of convenience and speed. Amazon’s streamlined shopping experience, coupled with services like Amazon Prime, has set a new standard for online shopping. Consumers now expect fast, often same-day, delivery, easy returns, and a seamless shopping experience across devices. This has raised the bar for other e-commerce platforms and even brick-and-mortar stores, which have had to adapt to meet these heightened expectations.
The convenience offered by Amazon extends beyond just delivery speed. Features like one-click purchasing, personalized recommendations, and a user-friendly mobile app have made shopping on Amazon almost effortless. This ease of use has contributed to the platform becoming the go-to destination for many consumers, particularly for everyday purchases.
Broad Product Selection
Amazon’s vast selection of products is another factor that has shaped consumer behavior. The marketplace offers a seemingly endless array of products across virtually every category, from electronics to groceries. This extensive selection is possible because of the millions of third-party sellers who list their products on the platform, alongside Amazon’s own offerings.
This breadth of choice has shifted consumer expectations, leading to a preference for platforms that offer a wide variety of options. Consumers are now less willing to visit multiple websites or stores to find what they need, preferring the convenience of one-stop shopping. This trend has also put pressure on traditional retailers to expand their product offerings and improve their online shopping experiences.
Price Sensitivity and Competitive Pricing
Amazon’s pricing strategies have also influenced consumer behavior, making customers more price-sensitive. The platform’s dynamic pricing model, where prices can change frequently based on factors like demand and competition, encourages consumers to compare prices and seek out the best deals. Additionally, features like Amazon’s price tracking tools and the ability to view historical prices have made consumers more aware of price fluctuations and more likely to wait for discounts before making a purchase.
This increased price sensitivity has impacted the broader retail landscape, forcing competitors to adopt more aggressive pricing strategies to stay competitive. It has also led to the rise of price comparison tools and apps, further empowering consumers to find the best deals.
The Role of Reviews and Ratings
Amazon’s review system is another key factor influencing consumer behavior. Customer reviews and ratings have become a critical component of the decision-making process for many shoppers. Positive reviews can significantly boost a product’s visibility and sales, while negative reviews can deter potential buyers. This has led to a culture where consumers rely heavily on the experiences of others to guide their purchasing decisions.
The importance of reviews has also created a new challenge for sellers, who must actively manage their reputation on the platform. This has given rise to practices like review solicitation and even, unfortunately, fake reviews. However, Amazon has taken steps to combat these practices, implementing stricter policies and algorithms to detect and remove fraudulent reviews.
Conclusion
The Amazon Marketplace has had a profound impact on both sellers and consumers, reshaping the e-commerce landscape in the process. By empowering sellers with access to a global customer base, powerful data tools, and logistical support, Amazon has lowered the barriers to entry for businesses of all sizes. At the same time, the platform has transformed consumer behavior, setting new standards for convenience, choice, and pricing.
As Amazon continues to evolve, its influence on the global economy and consumer culture will likely only grow. For sellers, the challenge will be to navigate the complexities of the platform and find ways to stand out in an increasingly crowded marketplace. For consumers, the Amazon Marketplace will continue to be a driving force behind the expectations and behaviors that define the future of shopping.
